privacy policy

Paragon Gym (“Paragon Gym”, “we”, “us” or “our”) is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you become a member, visit our gym, use our mobile app or website, purchase products or services, or otherwise interact with us.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We may collect and process the following information:

• Your name, date of birth, address, email address and telephone number.
• Emergency contact information.
• Membership details, including membership type, status, joining date, cancellation date and membership history.
• Gym entry and access records.
• Account and app information.
• Records of communications between you and Paragon Gym.
• Payment, transaction and Direct Debit information.
• Information relating to purchases made through Paragon Gym.
• Health, injury or medical information that you voluntarily provide where relevant to safely providing our services.
• CCTV footage captured within or around our premises.
• Device information, IP address, login information, app activity and technical diagnostic information when you use our digital services.
• Marketing and communication preferences.

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2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Create and manage your membership.
• Provide access to Paragon Gym and its facilities.
• Operate your member account and mobile app.
• Process membership payments, subscriptions and purchases.
• Communicate with you regarding your membership.
• Provide customer support.
• Manage membership freezes, cancellations and account changes.
• Maintain the safety and security of our members, staff, premises and equipment.
• Investigate incidents, complaints, unauthorised access or suspected misuse.
• Maintain appropriate financial and business records.
• Improve our facilities, services, app and member experience.
• Send important service notifications.
• Send marketing communications where permitted by law.
• Comply with our legal, regulatory, insurance and accounting obligations.
• Establish, exercise or defend legal claims.

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3. OUR LAWFUL BASIS FOR PROCESSING

Under UK GDPR, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may rely on:

Contract – where processing your information is necessary to provide your membership or another service you have requested.

Legal Obligation – where we are required to process information to comply with the law.

Legitimate Interests – where processing is reasonably necessary for operating, securing, protecting or improving Paragon Gym and our interests do not override your rights.

Consent – where you have given us permission to process your information for a particular purpose.

Certain information, including health information, may be considered special category personal data. Where we process this information, we will only do so where we have an appropriate lawful basis and additional legal condition.

4. PAYMENTS

Payments may be processed through third-party payment or Direct Debit providers.

These providers may process your payment information in accordance with their own privacy policies and legal obligations.

Paragon Gym does not necessarily receive or store your complete bank account or payment card details.

5. CCTV

CCTV may operate within and around Paragon Gym.

CCTV is used for purposes including:

• Member and staff safety.
• Security of the premises.
• Prevention and detection of crime.
• Protection of our equipment and property.
• Investigation of incidents or disputes.

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CCTV footage will only be accessed where reasonably necessary and will normally be retained only for an appropriate period unless it is required for an investigation, insurance matter, legal claim or other legitimate purpose.

6. MARKETING

We may contact you with information about Paragon Gym, including relevant services, events, promotions, offers or updates, where we are permitted to do so.

You can opt out of marketing communications at any time by using an unsubscribe option provided or by contacting us.

Opting out of marketing will not prevent us from sending essential communications relating to your membership, payments, account, security or gym access.

7. SHARING YOUR INFORMATION

We do not sell your personal information.

Where necessary, we may share information with trusted third parties that help us operate Paragon Gym, including:

• Membership management providers.
• Mobile app providers.
• Payment and Direct Debit processors.
• IT, hosting and cloud-service providers.
• Access-control and security providers.
• Accountants, solicitors, insurers and other professional advisers.
• Marketing and communications providers.
• Government authorities, regulators, courts or law enforcement where required by law.

Where organisations process personal information on our behalf, we expect them to appropriately protect that information and comply with applicable data protection requirements.

8. INTERNATIONAL DATA TRANSFERS

Some technology or service providers used by Paragon Gym may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, insurance, security and reporting requirements.

Different categories of information may have different retention periods.

When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of appropriately.

10. HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is restricted to staff, contractors and service providers who reasonably require access to perform their duties.

Although no electronic system can be guaranteed to be completely secure, we take appropriate measures to reduce the risks associated with processing personal information.

11. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of processing.
• Object to certain processing.
• Request transfer of certain information.
• Withdraw consent where processing relies upon consent.
• Object to direct marketing.

These rights may be subject to legal conditions or exemptions.

We may need to verify your identity before completing a request.

12. CHILDREN AND JUNIOR MEMBERS

Where junior members are permitted to use Paragon Gym, we may process their personal information where necessary to provide their membership and operate our services.

Where required, appropriate consent or involvement from a parent or legal guardian will be obtained.

We take additional care when processing information relating to children and young people.

13. THIRD-PARTY SERVICES

Our app or website may contain links to, or integrate with, services provided by third parties.

These organisations may process information according to their own privacy policies. Paragon Gym is not responsible for the privacy practices of independent third-party organisations.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be made available through the Paragon Gym app, website or another appropriate location.

15. CONTACT AND DATA REQUESTS

If you have any questions about this Privacy Policy, how we process your information or wish to exercise your data protection rights, please contact Paragon Gym using the contact details provided within our app or website.

16. COMPLAINTS

If you have concerns about how Paragon Gym processes your personal information, please contact us first so that we have an opportunity to address your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.