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Last Updated: 27 August 2026
These Terms and Conditions apply to all memberships and use of Paragon Gym, including access through the Paragon Gym mobile app.
By purchasing or using a Paragon Gym membership, you agree to these Terms and Conditions.
1. MEMBERSHIP
Your membership is personal to you and must not be transferred, shared or used by another person.
You are responsible for ensuring that the information provided when joining is accurate and kept up to date.
Membership gives you access to Paragon Gym facilities during the access times applicable to your membership.
We reserve the right to introduce, remove, replace or temporarily restrict access to equipment, facilities or areas of the gym where reasonably necessary.
2. MEMBERSHIP PAYMENTS
Membership fees must be paid in accordance with the payment schedule agreed when you join.
Depending on your chosen membership, payment may be collected by Direct Debit, recurring card payment or another approved payment method.
You are responsible for ensuring sufficient funds are available for membership payments.
If a payment fails, becomes overdue or is cancelled without the membership itself being properly cancelled, we may:
Any reasonable administration or collection charges will only be applied where permitted and clearly communicated.
3. MEMBERSHIP PRICE CHANGES
We may change membership prices from time to time.
Where a price change affects an existing recurring membership, we will provide reasonable notice before the new price takes effect.
If you do not wish to continue following a price increase, you may cancel your membership in accordance with the cancellation terms applicable to your membership.
4. CANCELLING YOUR MEMBERSHIP
Membership cancellations must be made through the cancellation method specified by Paragon Gym.
Cancelling your Direct Debit or payment instruction with your bank does not automatically cancel your membership.
You remain responsible for payments due under your membership until the membership has been correctly cancelled.
Any applicable notice period or minimum membership term will be shown when you purchase your membership.
Where a membership has a minimum contractual term, you may remain responsible for payments until that minimum term has ended unless you have a legal right to cancel earlier or Paragon Gym agrees otherwise.
5. COOLING-OFF PERIOD
Where you purchase a membership online, through our app or otherwise at a distance, you may have a legal right to cancel within 14 days of entering into the membership contract.
If you ask for your membership to begin immediately and use the gym during this period, we may be entitled to charge a reasonable amount for the services provided before cancellation.
Nothing in these Terms and Conditions affects your statutory consumer rights.
6. MEMBERSHIP FREEZES
Where available, memberships may be frozen in accordance with our current membership freeze policy.
A freeze must be requested and approved through the method specified by Paragon Gym.
Freezes cannot normally be applied retrospectively.
Any applicable freeze fees, maximum freeze periods or restrictions will be communicated when a freeze is requested.
7. GYM ACCESS
Members must use their own authorised access method when entering Paragon Gym.
This may include an app, QR code, PIN, access code, key fob or another access system.
You must not:
Unauthorised access or allowing another person to enter using your membership may result in immediate suspension or termination of membership.
8. 24-HOUR AND UNSTAFFED ACCESS
Where 24-hour or unstaffed access is provided, you acknowledge that staff may not always be present.
You are responsible for exercising appropriately, using equipment correctly and acting responsibly while using the facilities.
You should not attempt exercises or use equipment if you are unsure how to perform or use them safely.
In an emergency, members should contact the appropriate emergency services and follow any emergency instructions displayed within the gym.
9. HEALTH AND FITNESS
You are responsible for ensuring that you are physically capable of participating in exercise.
If you have concerns regarding your health, an injury, medical condition or your ability to exercise safely, you should seek appropriate medical advice before training.
You must stop exercising and seek appropriate assistance if you experience unusual pain, dizziness, chest pain, severe shortness of breath or other concerning symptoms.
You are responsible for choosing exercises, weights and training intensity appropriate to your experience and ability.
10. USE OF EQUIPMENT
Members must use gym equipment responsibly and for its intended purpose.
You must:
Equipment must not be removed from the premises without permission.
11. GYM CONDUCT
All members are expected to behave respectfully towards staff, other members and visitors.
We will not tolerate:
Paragon Gym reserves the right to suspend or terminate membership where behaviour creates a safety, security or serious conduct concern.
12. PERSONAL BELONGINGS
You are responsible for your personal belongings while using Paragon Gym.
Where lockers or storage areas are provided, they are used at your own risk.
You should avoid bringing unnecessary valuables into the gym.
Paragon Gym will not be responsible for loss, theft or damage to personal belongings except where liability cannot legally be excluded.
13. DAMAGE TO PROPERTY
Members may be held responsible for deliberate or negligent damage they cause to gym equipment, facilities or other property.
Normal wear and tear resulting from appropriate use will not be treated as member damage.
14. CLOTHING AND HYGIENE
Members must wear suitable clothing and footwear appropriate for a gym environment.
Members are expected to maintain reasonable standards of personal hygiene and leave equipment in an appropriate condition for the next user.
15. PHOTOGRAPHY AND FILMING
Personal photography or filming may be permitted where it does not unreasonably interfere with other members.
You must respect the privacy of other members and should not intentionally photograph or film another person without their permission.
Commercial filming, professional photography or organised content production may require prior permission from Paragon Gym.
We reserve the right to restrict photography or filming where necessary to protect privacy, safety or the experience of other members.
16. CCTV
CCTV may operate within and around Paragon Gym for security, safety, crime prevention and protection of our members, staff and property.
CCTV information is handled in accordance with our Privacy Policy and applicable data protection law.
17. PERSONAL TRAINERS AND COACHING
Only personal trainers or coaches authorised by Paragon Gym may provide paid personal training or commercial coaching services within the gym.
Members must not use their membership to conduct an unauthorised personal training or coaching business from the premises.
18. SUPPLEMENTS, FOOD AND DRINK
Members are responsible for ensuring that any food, drinks or supplements they consume are appropriate for them.
Products purchased from Paragon Gym should be used according to their instructions and labelling.
If you have allergies, intolerances, medical conditions or take medication, you are responsible for checking whether a product is suitable for you and seeking appropriate professional advice where necessary.
19. PROHIBITED ITEMS AND SUBSTANCES
Illegal drugs, weapons and other unlawful or dangerous items are prohibited on Paragon Gym premises.
The sale, supply or distribution of illegal substances on the premises is strictly prohibited and may result in immediate termination of membership and referral to the appropriate authorities.
20. FACILITY AVAILABILITY
From time to time, equipment or areas of the gym may be unavailable because of maintenance, repairs, refurbishment, cleaning, safety issues or circumstances outside our reasonable control.
We will make reasonable efforts to minimise disruption.
Temporary unavailability of individual pieces of equipment or facilities will not normally entitle a member to a refund.
21. CLOSURES
Paragon Gym may occasionally need to temporarily close or restrict access because of maintenance, refurbishment, emergencies, health and safety concerns, utility failures or circumstances outside our reasonable control.
Where reasonably possible, members will be informed of significant planned closures in advance.
22. LIABILITY
Exercise carries an inherent risk of injury.
Paragon Gym is not responsible for injuries or losses resulting solely from the normal risks associated with exercise or from a member’s inappropriate, reckless or unauthorised use of equipment.
However, nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence.
Nothing in these Terms and Conditions affects your statutory consumer rights.
23. SUSPENSION OR TERMINATION
We may suspend or terminate a membership where there is a serious or repeated breach of these Terms and Conditions.
This may include:
Where appropriate, we may provide a warning before terminating membership. Serious incidents may result in immediate suspension or termination.
24. MOBILE APP AND MEMBER ACCOUNT
Where membership services are provided through the Paragon Gym app, you are responsible for keeping your account and login information secure.
You must not intentionally misuse, interfere with or attempt to gain unauthorised access to the app, membership system or access-control system.
Availability of the app may occasionally be interrupted because of maintenance, technical problems or circumstances outside our reasonable control.
25. PRIVACY
We process personal information in accordance with our Privacy Policy and applicable UK data protection law.
Members should review the Paragon Gym Privacy Policy for further information about how their personal information is collected, used and protected.
26. CHANGES TO THESE TERMS
We may update these Terms and Conditions where reasonably necessary, including to reflect changes to our services, facilities, technology, membership options or legal requirements.
Where a material change affects an existing membership, we will provide reasonable notice where required.
27. GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts applicable under UK consumer law.
28. CONTACT
If you have questions regarding your membership or these Terms and Conditions, please contact Paragon Gym using the contact details provided within our app or website.
By purchasing and continuing to use a Paragon Gym membership, you confirm that you have read and agree to these Terms and Conditions.
